Privacy Policy
Our Commitment to Privacy
At Aurora Winery, we recognise and respect your privacy. The information we collect is used to notify customers about updates, new releases and events. We understand the sensitivity of giving out personal information, and we do not share this information with other organisations.This Privacy Policy is designed to advise you about how we collect, use and protect the personal information you provide.
Information We Collect
a) Information You Provide to Us: We collect any information you enter on our site, or information that you give us in any other way. That information may include your name, physical address, email address, phone number. You can choose not to provide certain information, but you may not be able to take advantage of our services and features.
b) Information You Provide to Us: When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.
c) Information You Provide to Us: Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.
Joining Our Wine Club
When you sign up to be on our mailing list, we will send you an e-mail confirming your wish to be added to the Club. If, at any time, you wish to be removed from our Wine Club, send an e-mail with “Unsubscribe” in the subject line. We will see that you are removed from the list and receive no further communications.If you supply us with your postal address online you may receive periodic mailings from us with information on new vintages, products or upcoming events. If you supply us with your telephone number online you may receive telephone contact from us with information regarding orders placed online or information on new vintages, products or upcoming events.
How and When Your Information is Used
The information we collected is used for administering our business activities. Occasionally we may use the information to notify you about changes to our website, new services, or special offers.
How We Protect Your Information
The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission. Except as provided herein, Aurora Winery will not share your information with third parties for marketing purposes. In accordance with our third party policies, however, a third party advertising management service (such as Google) may monitor your activity on our website. In addition, Aurora Winery may contract with service providers to maintain and manage our customer information and website, to distribute wine club and event information to you, to fulfill promotions, to fulfill orders, and to communicate with our customers.We do not authorize any of these service providers to make any other use of your information.
Consent
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.
Effective Date and Updates to Our Privacy Policy
This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, as of July 4, 2021. If there are any material changes to this Privacy Policy, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.Thank you for taking the time to learn about Aurora Winery’s Privacy Policy, and thank you for trusting us to handle your information.
Delivery Information
Wine shipments require a signature from an adult (21 years or older) at the time of delivery. We will not deliver wine to anyone visibly intoxicated, and if age verification cannot be provided, the shipment will be withheld until proper ID is shown. In such cases, the order may be held at a local depot until identification is presented, or it may be returned to us in its original condition, restocked, and refunded.
If a shipment is returned to the sender due to unsuccessful delivery attempts, the customer will be responsible for all associated return costs.
Shipping fees cover third-party transit and product handling. Orders are shipped once payment authorization and settlement are completed.
Reroutes & Cancellations
Cancellation after the wines are dispatched or intercept requests will incur both the handling fee and shipping charges.
Returns
At Aurora Winery, we prioritize delivering the finest quality wines. Returns of alcoholic beverages are only accepted if the product is physically damaged. Photos are required to begin the claims process.
Damaged Orders
While we take great care in packing your wine, sometimes accidents happen. If your bottles arrive damaged, please reach out to our Customer Experience Team for a swift resolution.
Faulty Orders
We will gladly replace any damaged or defective wines purchased directly from our winery with the same or a similar substitute. However, we cannot replace Aurora Winery wines bought from other retailers or restaurants. You may be asked to return the remaining wine and cork for testing and quality assurance purposes.
