At Aurora Winery, we take great care in ensuring that our wines reach you in perfect condition. If, however, there is an issue with your order, the following policy applies.
Faulty, Damaged, or Incorrect Products
If your order arrives:
- Damaged
- Faulty
- Or different from what was ordered
Please notify us within 48 hours of delivery by emailing info@aurorawinery.com, including:
- Your order number
- A brief description of the issue
- Clear photographs of the affected bottles and packaging
Once verified, we will arrange for a replacement or refund, at our discretion.
Returns Due to Taste Preference
As wine is a perishable and consumable product, returns based on taste preference are not accepted.
Corked or Faulty Wine (After Opening)
If you believe a wine is corked or faulty:
- Please retain the bottle with its original contents
- Contact us within a reasonable time after opening
Each case will be reviewed individually. Where a fault is confirmed, we may offer a replacement or credit.
Change of Mind / Order Cancellation
- Orders may be cancelled before dispatch by contacting us promptly.
- Once an order has been dispatched, cancellations are no longer possible.
Delivery Issues & Failed Deliveries
If delivery fails due to:
- Incorrect address provided by the customer
- Failure to receive the delivery
- Local regulatory restrictions
Any additional shipping, return, or storage costs may be charged to the customer.
Refund Processing
- Approved refunds will be issued to the original payment method
- Refunds are processed within 7–14 business days after approval
- Shipping fees are non-refundable unless the issue is due to an error on our part
Legal & Compliance
- All deliveries are subject to local alcohol regulations
- Proof of legal drinking age may be required upon delivery
- Aurora Winery reserves the right to refuse service where legally required
Any additional shipping, return, or storage costs may be charged to the customer.
Contact
For all refund or return enquiries, please contact:
info@aurorawinery.com
info@aurorawinery.com
